Refund policy

Refund & Return Policy

1. Overview

This policy covers all returns from Meister Without LLC ("we," "us"). We stand behind what we sell — if we make a mistake or a part arrives defective, we make it right at no cost to you. The terms below apply to all other returns.

Applies only to items purchased directly from Meister Without and verifiable in our records.
All returns require a Return Merchandise Authorization (RMA). Email parts@meisterwithout.com with your order number to request one. Write the RMA number on the outside of the package.
All returns are inspected on arrival. Refunds are issued only after inspection and approval.
Return window: 30 days from delivery to request an RMA; approved returns must ship back within 7 days.

We handle parts and goods & accessories differently — see below.

2. Parts (filters, engine/electrical parts, Porsche & VW/Toyota/Subaru components, etc.)

Always free / fully refunded — our responsibility:

Defective on arrival or a verified manufacturer defect within the warranty period.
Wrong item shipped, damaged in transit, or missing items — report within 3 days of delivery with photos of the item, packaging, and shipping label. We cover return shipping and send a replacement or full refund.
Hazardous items (fluids, batteries, tires) damaged in transit — report within 3 days with photos and request an RMA; we'll send a replacement. Do not ship the damaged hazardous item back — dispose of it safely per your local regulations.

Eligible with conditions — buyer's-remorse / wrong-part-ordered:

Must be new, uninstalled, unused, in original packaging, and resalable, with an RMA.
No restocking fee on standard parts — you only pay return shipping.
A 15% restocking fee applies to returns of remanufactured parts, parts cut to size (e.g., hose, fuel line, or trim cut to length), and special-order parts sold as part of a bundle or kit.
Fitment is the buyer's responsibility — confirm your year/make/model/engine (or OE part number) before ordering. Not sure? Email us first and we'll verify.

Not returnable (parts):

Installed, used, altered, or damaged-after-delivery parts.
Electrical & electronic parts once installed (uninstalled, unopened electrical parts may be returned within the window).
Custom / made-to-order parts built specifically for your order — non-cancellable, non-returnable (special-order bundle/kit parts are returnable, subject to the 15% restocking fee above).
Clearance / closeout items.
Fluids (motor oil, chemicals, etc.), batteries, tires, and other hazardous materials — non-returnable for safety reasons, whether opened or unopened.
Parts that fail due to improper installation, misuse, or misdiagnosis.
Items returned without an RMA or not in resalable condition.

3. Goods & Accessories (apparel, caps, tools, books, lifestyle items)

These are simple — no fitment concerns, so we keep returns easy:

30-day returns or exchanges, no restocking fee.
Items must be unworn, unused, unwashed, with tags attached, in original packaging.
Free, simple exchanges for size or color where stock allows — just email us.
Final sale: clearance items and any personalized/custom-printed goods.

4. Core charges

Some parts (e.g., remanufactured starters/alternators) carry a refundable core charge — a deposit on the old unit.

The core deposit is refunded when you return the old core within 30 days.
The core must match the part, be complete and rebuildable, and include original manufacturer packaging where required.
Cores that are cracked, seized, incomplete, or not rebuildable may be denied or partially refunded.
Batteries and tires are not eligible for core exchange — core exchange applies only to designated core-charge parts (e.g., remanufactured starters/alternators).
Email parts@meisterwithout.com for core return instructions.

5. Warranty

Parts are covered by the manufacturer's warranty, passed through to you (terms vary by brand and product). We do not cover labor, installation, diagnostic fees, towing, vehicle downtime, or consequential damages. Claims: email parts@meisterwithout.com with your order number, the issue, vehicle details, and photos; the part may need to be returned for inspection. See the full Warranty Policy below.

6. How to start a return

Submit a request using the Return Request form below (or email parts@meisterwithout.com). Please include your name, email, order number, the item/part, your return type (defective, wrong item, damaged in transit, changed mind, or warranty claim), your vehicle details (year / make / model / engine, or VIN), and a short description. For damage or defect claims, email photos of the item, packaging, and shipping label to parts@meisterwithout.com after submitting.
We issue an RMA number and return instructions.
Ship the item back (RMA marked on the box) within 7 days, in original packaging, using a trackable method. Risk of loss stays with you until we receive and accept it — we're not responsible for returns lost in transit (unless we prepaid the label).
After inspection, approved refunds go to your original payment method, typically within 5–7 business days. Original shipping is non-refundable unless the return is our error. Sales tax is refunded as required by law.

Return Request Form

Start your return or warranty claim here. Fields: name, email, order number, item/part, return type (defective, wrong item, damaged in transit, changed mind, warranty claim), vehicle details (year / make / model / engine, or VIN), and a description. For damage or defect claims, email photos of the item, packaging, and shipping label to parts@meisterwithout.com.

Warranty Policy

Coverage. Parts sold by Meister Without are covered by the manufacturer's warranty for that product, passed through to you. Terms, duration, and coverage are set by the manufacturer and vary by brand and product type (new, OE, aftermarket, remanufactured).

Brand-specific warranties. Where a manufacturer publishes its own parts warranty, that document governs:

Genuine Porsche parts — covered under Porsche's official Limited Parts Warranty: https://assets-prod.porsche.com/vendor/legal-documents/PSMI/us/en-US/WARRANTY-1.pdf
Bosch, VDO, MANN, DENSO, and other brands — covered under each maker's respective limited warranty.

We do not cover: labor, installation, or diagnostic costs; vehicle downtime, towing, or rental; consequential or incidental damages; damage caused by improper installation, misuse, or the failure of another part.

Not covered: parts damaged during installation; parts used only for diagnostic/testing; normal wear at end of service life (unless defective); any condition inconsistent with a genuine product defect.

Filing a claim. Email parts@meisterwithout.com within the manufacturer's warranty period with your order number, description, vehicle details, and photos. We may require the part be returned for inspection and, for some claims, technician/diagnostic documentation. Approved claims are resolved by replacement, refund, or store credit at our discretion.